How do I add password protection to a temporary file transfer?
Before generating a Sendaway Cloud transfer, open Add passcode and set the optional passcode. The recipient needs the pickup code and that passcode to retrieve it. This adds access protection to the transfer; it is not a named-recipient login, a replacement for device security or a password applied inside the downloaded file.
Add a passcode before creating the pickup code
1
Choose the files
Select the file or bundle and check the transfer allowance.
2
Add a passcode
Use the optional passcode control before generating the transfer.
3
Share access information carefully
Give the intended recipient the pickup code and the correct passcode.
Share the pickup code and passcode with the right person
Create the passcode before generating the transfer, then wait for Code ready. The recipient enters the pickup code in Receive and supplies the passcode when requested. Check for accidental spaces or a mistyped value if access fails.
When practical, communicate the passcode separately from the pickup code, so one forwarded message does not contain everything needed to collect the file. This does not verify the recipient’s identity by itself. Anyone who obtains both pieces of access information may be able to retrieve within the allowance and expiry.
Understand what protection remains after download
A Sendaway pickup passcode controls collection through Sendaway. It does not automatically password-protect the saved PDF, ZIP, photo or document on the receiving device. If the file itself needs encryption after delivery, prepare it with a suitable document or archive tool and agree on compatible software with the recipient.
Temporary deletion also cannot erase a copy already saved by a recipient. Use trusted devices, choose recipients carefully and follow your organisation’s data-sharing policy. If you lose the optional passcode, do not assume support can recover it; keep your source file so you can arrange another appropriate delivery.
The recipient opens Sendaway in a browser and uses the transfer code.
Pick a suitable size allowance
Check the complete selected size against the free or paid transfer limit before starting.
Temporary by design
Cloud pickup expires within 24 hours. Local Transfer requires a live connection between both browsers.
Which transfer method fits this job?
Method
Best for
What to know
Pickup passcode
An extra check before collection
Does not protect a saved file on its own
Encrypted archive
File-level protection after delivery
Requires compatible archive software and key handling
Account-based permissions
Named recipients and ongoing access
Account setup and permission management
Single code only
A simpler temporary handoff
Keep the code private and use the appropriate pickup allowance
Common problems and what to try
The passcode is rejected
Check the exact value with the sender, including accidental spaces or typing errors.
The code has expired
A passcode does not extend the transfer’s expiry or pickup allowance.
The downloaded document has no password prompt
A pickup passcode and document-level encryption are different controls.
Limits and availability: Free Cloud transfers support up to 500 MB, with 3 free sends per day shared across Cloud and Local. Free Local supports up to 1 GB. Paid Cloud options support up to 10 GB or 50 GB. Cloud transfers expire within 24 hours; collect before expiry and check the saved file before deleting your own copy.
Questions before you transfer
Do I need a Sendaway account to add a passcode?
No account is required for the optional transfer passcode.
Is a passcode the same as a recovery key?
No. Transfer pickup and subscription recovery are separate features.
Can deletion remove the recipient’s saved copy?
No. Temporary server deletion does not revoke a file already saved on another device.